Job Description

Customer Service Advisor (Remote) – Spanish Market

Are you passionate about providing excellent customer service and looking for an opportunity to work with a European company from Colombia?

We are looking for a Remote Customer Service Advisor for a renowned Spanish company dedicated to the manufacturing and marketing of paints and solutions for the construction sector.

If you enjoy serving clients, resolving concerns and providing quality service, this opportunity is for you.

Hiring modality

* 100% remote work from Colombia.
* Contract for the provision of services.
* 40 hour work week.
* Monday to Friday, starting at 5:00 a.m. m. (Colombia time), according to Spanish working hours.

Remuneration

* Profile with only Spanish skills: between $3,000,000 COP per month.
* Profile with intermediate or advanced English: between $4,2000,000 COP per month.
* Profile with intermediate or advanced French: between $4,500,000 COP per month.

What will your duties be?

* Provide attention and advice to clients in the Spanish market by telephone, email and other communication channels.
* Resolve queries related to products, orders, deliveries and services.
* Track the status of orders and customer requirements.
* Manage incidents and offer timely solutions, guaranteeing an excellent service experience.
* Maintain close and professional communication with clients.
* Register and update customer information in the management system (CRM).
* Coordinate with the different areas of the company to provide a timely response to requests.
* Follow up on pending cases until their resolution.
* Support customer loyalty through agile, friendly and efficient service.
* Meet the quality indicators and response times established by the company.

Profile we are looking for

* Minimum experience of 2 years in customer service, telephone service, call center, customer support, customer service or similar positions.
* Excellent verbal and written communication.
* High orientation to service and customer satisfaction.
* Ability to solve problems and manage different situations in an organized manner.
* Ability to work autonomously and manage priorities.
* Management of office tools and CRM (desirable).
* Own computer.
* Stable internet connection.
* Adequate space to work from home.

It will be especially valued

* Intermediate or advanced level of English or French.
* Experience serving international clients.
* Experience in companies in the industrial, construction, paint, hardware or construction materials sectors.

We offer

* Stable and 100% remote work.
* Initial training and permanent support.
* Excellent work environment.
* Opportunity for professional growth.
* Participate in an international project with an expanding Spanish company.
* Professional development in a dynamic and multicultural environment.

If you are passionate about customer service and want to be part of an international project, we look forward to your application!"