Job Description

WIN CROSS CUSTOMER SERVICE ADVISOR (VOICE)\nAt Contact Americas, we are looking for Customer Service Advisors for our WIN CROSS (VOICE) campaign.\nREQUIREMENTS:\nComplete secondary school.\nExperience in a call center.\nAvailability to work from Monday to Sunday with 1 day of rotating rest.\nAvailability to work in 100% mode remote.\nHave the necessary conditions and tools to carry out remote work.\nFUNCTIONS:\nProvide attention and technical support to WIN clients through the voice channel.\nAttend to queries, incidents and requirements related to the internet service.\nPerform validations and provide guidance for the solution of technical problems.\nCorrectly record the attention and procedures carried out in the established systems.\nComply with the quality, attention and productivity indicators of the campaign.\nHOURS:\nFull Time, within the following ranges:\n8:00 a.m. m. to 6:00 p.m. m.\n12:00 p. m. to 10:00 p.m. m.\nMonday to Sunday, with 1 day of rotating rest.\nBENEFITS:\nBasic salary: S/ 1,130.\nBonus of up to S/ 205 + commissions.\n100% remote modality.\nWORK MODALITY:\n100% remote.",