Job Description

We are growing and we continue to look for professionals with a great Winner attitude!\nWe are WIN, a Peruvian fiber optic internet service company with nationwide reach, we are committed to our community enjoying the true speed of the Internet.\nWe are looking for the best talent and you can be the next Winner.\nYou will be responsible for:\nHandling customer queries related to billing, claims, installations, coverage and front-line technical problems.\nReporting critical cases to the boss immediate.\nComply with customer service procedures and protocols.\nOther functions that the immediate boss assigns.\nTo be a Winner, you need:\nSecondary, Truncated Studies, Technical Graduate and/or University Graduate.\nKnowledge of Excel at an intermediate level (filters and dynamic tables).\nKnowledge of Microsoft Teams and Outlook.\nKnowledge of the Discord platform (desirable).\nExperience in Customer Service by calls and Crosselling minimum of 6 months (essential).\nExperience in Retention minimum 6 months (preferred).\nImmediate availability to work remotely 8 working hours + 1 hour of refreshment from Monday to Sunday.\nGeneral range of 07:00 am - 12:00 am (weekly rotating schedule)\nMANDATORY - Wired Headset USB.\nWe offer you:\nSalary + VARIABLE in Payroll + payment for teleworking\nAll Legal Benefits from the first day of work.\n100% EPS Insurance in the Base Plan and Oncology Insurance covered at 50% by the company.\nConstant training.\nPossibility of growth in an emerging telecommunications company.\nThis call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, it also promotes the inclusion of people with disabilities in accordance with Law No. 29973 and does not request any type of payment or subscription to participate in recruitment and selection processes in accordance with our Anti-Bribery Policy.",