Job Description

We are growing and we continue to look for professionals with a lot of Winner attitude!\nWe are WIN, a Peruvian fiber optic internet service company with nationwide reach, we are committed to ensuring that our community enjoys the true speed of the Internet.\nWe are looking for the best talents and you can be the next Winner.\nYou will be responsible for:\nAttending and directing all claims that have been made in Osiptel, Indecopi and the requirements by Legal that enter through the different means of management.\nIssue supported resolutions, maintaining the appropriate wording within the Regulatory and Commercial Framework.\nReport and follow up on incidents entered through our service channels.\nComply with customer service procedures and protocols \nOther functions that the immediate boss assigns.\nTo be a winner you need:\nTechnical and/or university graduate or ongoing studies in Communications, Law, Marketing, Administration and related careers.\nSe Requires minimum experience of 6 months in Claims Handling, Critical Customer Management and regulatory management. \nHave a laptop or PC with ICORE 3 tenth generation / ICORE 5 from sixth generation processor 8GB RAM MEMORY / Windows 11 Original License.\nHave Internet with a cable connection to the network with a minimum internet speed of 80 Mbps.\nImmediate availability to work in the general range of Monday to Wednesday 8 am - 7 pm / Thursday - Friday 8 am - 6pm (8 work hours + 1 hour snack)\n We offer you: \nSalary on payroll.\nPrivate medical insurance covered 100%.\nCorporate agreements for your physical and mental well-being.\nCorporate agreements in higher education and languages.\nPreferential plans in our Win services.\n\nThis call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, it also promotes the inclusion of the person with disabilities in accordance with Law No. 29973 and does not request any type of payment or credit to participate in recruitment and selection processes in accordance with our Anti-bribery Policy.",