Job Description

We are growing and we continue looking for professionals with a lot of attitude!\nWe are PerúFibra, a Peruvian brand that is under the support of WIN. We provide 100% Fiber Optic Internet to the home (FTTH), both in Lima and the province and we are committed to ensuring that our community enjoys the true speed of the Internet. \nWe are looking for the best talents and you could be the next. \nYou will be responsible for: \nGuarantee customer retention and loyalty through the different negotiation tools\n Report and track incidents entered through our service channels \nMake calls to external Clients who express their intention to cancel (scheduled or transfer) \nMonitor the offers granted during the negotiation and validate their compliance\n What do you need?:\n- Minimum experience of 6 months in the position and/or similar functions (Experience in ATC Telephone campaigns, Retention or Loyalty in Call Center)\n- Have a laptop or PC with a tenth generation Core i3 processor / Core i5, i7 from the sixth generation or Ryzen 5 onwards.\n - 8GB RAM memory + Headphones to make phone calls.\n- Have a minimum internet speed of 80 Mbps with a cable-to-network internet connection. \n- Availability to work remotely, 1 or 2 times a month in person.\n We offer you: \nPayroll salary, according to the market. \nPrivate medical insurance covered 100% Corporate agreements for your physical and mental well-being. \nCorporate agreements in higher education and languages. \nPreferential plans in our Win services.\nThis call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, it also promotes the inclusion of people with disabilities in accordance with Law No. 29973 and does not request any type of payment or subscription to participate in recruitment and selection processes in accordance with our Anti-Bribery Policy.",