Job Description

About us:

Join our team at Aviva, a leading company in building a \"phygital\" bank that seeks to transform the financial lives of everyone in Mexico! We are seeking a committed and motivated Jr Telephone Advisor to contribute to our ambitious mission of providing equitable access to financial products through innovation and technology.

Position Objective:

Provide follow-up on already approved loan applications, answering calls and validating that the documentation provided by the client is authentic, complete and meets the established requirements. Ensure that the file is in order to advance the process until the disbursement of the loan.

Responsibilities:

*Support in the evaluation and resolution of customer service queries through video calls.

• Document validation and data verification.

• Conduct customer interviews.

• Analyze and identify possible risks and identify solutions that meet the client's needs.

• Complete assigned tasks accurately and effectively.

• Monitoring of contract signing

*Monitoring internal and external clients.

Requirements:

LIVE IN MEXICO CITY OR STATE OF MEXICO
Completed high school
1 year of experience in customer service via telephone (call center)
Ability to work under pressure and achieve established objectives
Excellent verbal and written communication skills
Self-employed
Proactive
Availability to work only Saturday and Sunday from 11 am to 8 pm with an hour for lunch

Benefits:
Payment of $315.04 per day + 25% Sunday bonus
Biweekly payments of $1,417.68
Payroll payment
Legal benefits (IMSS, bonus, vacations, vacation bonus)
Home Office
Maternity or paternity bonus
Computer equipment from the company
Work tools from the company
Direct contract with the company
Paid training
Job stability
Dynamic and collaborative work environment where initiative and creativity are valued

At AVIVA we reaffirm our commitment to a dignified, respectful work environment free of any form of discrimination.

We do not tolerate practices that violate equality based on gender, sexual orientation, gender identity and/or expression, ethnic or national origin, race, age, disability, social condition, religion or any other personal characteristic.

We promote diversity, equity and inclusion as central axes of our organizational culture, promoting mutual respect, collaboration and equal opportunities for all people.

Because at AVIVA we firmly believe that the talent and history of each person enrich our community, we invite those who join this project to build together a space of growth, innovation and trust.

We invite you to read our Privacy Notice, available on the official vacancy page.

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