Job Description

Customer Service Advisor Digital Support\n Objective of the position\nProvide attention and support to clients during the activation and implementation of digital solutions, ensuring the correct functioning of the service, adequate documentation of the process and compliance with administrative requirements.\n Main functions\n Install and configure software or digital solutions on the client's PC\n Perform functional tests and validate that the service is operational\n Document the activation process for audits and control\n Contact clients to schedule activation appointments and monitoring\n Confirm availability and specific needs of the client\n Resolve basic doubts about the Digital Kit process\n Record information, appointments and procedures in the CRM or assigned system\n Compile evidence (captures, reports, documents) of the implementation\n Upload evidence to the corresponding platform\n Verify that the evidence meets requirements (dates, formats, content)\n Manage incidents or correction requirements within the deadlines\n Requirements You must be a technician, technologist or student in careers related to systems, computing, networks or similar\n Experience in customer service\n Knowledge of office automation\n Basic use of digital tools and platforms\n Good communication and service orientation\n Organization and attention to detail\n Capacity for remote work and compliance with schedules\n Conditions for remote work\n Stable internet connection\n Adequate space for customer service\n\n We offer\n Remote work\n Job stability\n Training in processes and tools\n Organized and compliance-oriented environment\n Modality: 100% Remote\n Schedule: Rotating shifts in the morning\n4:00 a.m. 1:00 p.m. (Colombia time)\n6:00 a.m. 3:00 p.m. (Colombia time)\n Salary: $2,000,000\n\n If you like customer service and working with digital solutions, apply and be part of the team.",