Job Description

Associate Researcher\n Location and mode\nBogotá: Hybrid mode\nOther cities of Colombia (with site): Remote\n Description of the item\nThe Associate Researcher position consists of interacting with health professionals for the purposes of data collection. The role focuses on contact activities, planning and implementation of investigative calls, always guaranteeing excellent experience for the participants.\nWe are looking for a responsive, organized and adaptable person, with the ability to work with the team and achieve objectives in a dynamic environment.\n Responsibilities\nCall and send electronic correspondence to health professionals to invite them to participate in the investigation studies.\nSchedule investigation calls according to the availability of the investigators.\nMake investigation calls when necessary to toast a better service.\nOffer a remarkable customer care experience in all interactions.\nDocument and follow up on all outreach and investigation activities, following internal processes.\nParticipate in Quality Assurance (QA) sessions together with the team and leader.\nAploy to members of the team in distinct processes and projects of outreach and investigation.\nAttend team and company meetings.\nComplete with other assigned tasks.\n Requirements\nAdvanced English / Excellent (C1 or higher) MANDATORY\nExcellent oral and written communication in English (grammar, pronunciation and professional tone).\nExperience in customer service, customer relations or administrative roles.\nStrong organizational and follow-up skills.\nAbility to prioritize tasks and manage multiple outreach processes.\nProactive, result-oriented and with a high sense of responsibility.\nHability to work with the team and participate in areas of feedback and continuous improvement.\nHigh management of digital hardware:\nMS Outlook and Excel (indispensable).\nSalesforce (desirable).\nCalendly (plus).\nConvenient working in remote or hybrid form, with high level of autonomy.\nPrevious experience in remote work (preferred).\nExperience in the clinic or health sector is not required, but is valuable.\nPrevious knowledge of other KLAS teams is not required, but is a plus.",