Job Description

Boost the after-sales experience with us!\nWe are looking for a Customer Service Assistant (after-sales Customer Service Assistant, with experience in logistics) who guarantees attention to after-sales complaints in accordance with the guidelines, procedures and service protocols defined by the company. If you are passionate about management, order and excellence in customer service, this challenge is for you!\nWhat will you do?\n Follow up on the process of preventing complaints due to order delivery.\n Monitor and update status and comments of complaints in the CRM.\n Ensure compliance with defined service deadlines.\n Participate in the implementation and improvement of area processes.\nWhat you need to shine:\n Solid knowledge in Excel (formulas and tables dynamic).\n Experience in monitoring the delivery of orders.\n Technical or university training completed or in progress.\n Location: San Isidro (90% Remote 10% In-person) Availability to work from Monday to Saturday from 8AM TO 5PM - 90% VIRTUAL 2 IN-PERSON MEETINGS PER MONTH\nApply here and boost your career with us!\n We promote an inclusive culture and diverse, based on equity and respect for all people, without distinction of gender, religion, disability, LGBTQ+ identity, ethnicity or other forms of diversity.",