Job Description

At SOLVO we are looking for three bilingual Intake Specialists to join the team of one of our American clients in the legal sector. If you excel at empathy, effective communication, and the ability to provide an excellent client experience while managing multiple processes, we want to meet you!\nSchedule and modality\nSchedule: Monday to Friday, 8:30 AM 5:00 PM EST\nModality: IN-PERSON\nRequirements\nAdvanced English (C1/C2) conversational and written.\nMinimum 1 year of experience in US law firms. US.\nExcellent communication and customer service skills.\nAbility to manage multiple tasks and track processes.\nResponsibilities\nAnswer incoming calls and carry out the initial intake process with potential clients.\nCollect, document and update client and case information accurately.\nAssess the initial needs of clients and coordinate the corresponding follow-up with the legal team.\nWrite letters, basic documents and support administrative tasks associated with the cases.\nMaintain organized records, conduct basic investigations, and follow up on required documentation.",