Job Description

We are looking for a Bilingual Virtual Assistant to provide administrative and operational support to a United States law firm specialized in personal injury cases.

The selected person will work remotely, Monday through Friday, during United States business hours, supporting one or more Case Managers. The role requires excellent English, organization, attention to detail and the ability to follow established processes precisely.

Primary responsibilities include requesting and tracking medical records and billing records, communicating with medical providers and insurance companies, updating information in Filevine or similar systems, reviewing files for missing documentation, maintaining organized digital files, and keeping track of pending cases to keep cases moving forward.

We are looking for a proactive person, not just someone who waits for instructions. The ideal profile should be able to identify missing medical records, outstanding bills, LORs, PIP information, provider responses, and necessary next steps without requiring constant reminders.

Previous experience in personal injury law firms, medical records, billing requests, Filevine, Lawmatics or other case management systems will be highly valued. Very organized administrative, legal or medical profiles, with excellent English and high learning capacity, may also be considered.",