Job Description

About the Role
Title: Associate Sales Coordinator
Location:
Kohler , Wisconsin
Contract
Job Description:
Associate Sales Coordinator
Our Manufacturing & Energy Solutions client in Kohler, WI, is seeking an Associate Sales Coordinator to join their team! This person will manage the end-to-end order lifecycle in SAP, including order entry, shipment coordination, export documentation, billing support, and invoice reconciliation. This role oversees domestic and international logistics, maintains trade compliance, resolves post-sale issues, and partners cross-functionally to track projects, clear backlogs, and improve operational efficiency.
Opportunity:
Open-ended contract (potential to go perm)
Location:
Kohler, WI
Schedule:
Monday – Friday 8am-5pm
(HYBRID 3 days on-site)
Compensation:
$21-$23/hour
Responsibilities:
Order Processing: Enter and manage customer purchase orders in SAP, ensuring accuracy in pricing, terms, delivery details, and compliance with company policies.
Shipping Coordination: Create and manage outbound shipments in SAP; collaborate with Logistics to meet service-level timelines.
Export Documentation: Prepare and validate commercial invoices, packing lists, certificates of origin, and customs declarations in compliance with international trade regulations.
Logistics Management: Coordinate ocean, air, and ground shipments, including freight quotes, Incoterms, carrier communication, and adherence to global compliance standards.
Billing & Commission Support: Review, validate, and route documentation for commission and billing processes in partnership with analysts or senior coordinators.
Issue Resolution: Address post-sale issues such as invoice discrepancies, returns, freight claims, and short-ship or damage claims.
System Utilization: Use SAP to manage sales orders, shipments, billing data, and progress payments throughout the project lifecycle.
Customer Portal Management: Maintain customer portals for order entry, shipment tracking, and invoice retrieval; update portal guides to ensure accuracy and reduce errors.
Invoice Reconciliation: Monitor aged invoices, escalate overdue accounts, and collaborate with Finance for resolution.
Record Maintenance: Maintain accurate customer records, including order history, shipping preferences, Incoterms, and compliance documentation.
Project Tracking: Monitor project progress from order booking through delivery, ensuring timely updates and milestone accuracy.
Backlog Management: Identify and resolve order holds, delays, or data discrepancies.
Communication: Provide proactive updates to distributors/customers and stakeholders regarding order status and issue resolution.
Process Improvement: Recommend and implement improvements to enhance billing accuracy, operational efficiency, and customer satisfaction.
Qualifications:
Associate’s degree or equivalent experience in business, supply chain, or related field preferred
1–2 years of experience in sales support, customer service, or order management preferred.
Proficiency in SAP and experience with configurable products preferred.
Strong communication and organizational skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
Familiarity with international shipping processes, export documentation, or Incoterms is a plus.
Category Code: JN002, JN003
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