Job Description

At BRM we are growing and we are looking for Customer Service Advisors to provide support to affiliated users of an important digital delivery and services platform.\nRequirements:\nComplete secondary school.\nMinimum recent experience of 6 months in customer service via Call Center (Essential)\nBasic management of computer tools (Office and CRM systems).\nAvailability to train for 9 days in person and 10 virtually (10 days of theory and 9 days of OJT) at our headquarters in Santiago de Surco - Chacarilla. \nFunctions:\nProvide attention and support through digital channels (chat and/or email).\nResolve queries related to orders, deliveries, payments, promotions and user accounts.\nManage incidents reported by customers.\nProperly record each interaction on the assigned platforms.\nComply with quality, productivity and customer satisfaction indicators.\nWork schedule:\nMonday to Sunday - Full availability\nWorking day 48 hours per week.\n1 day of rotating rest per week.\nModality:\nHybrid Work (90% remote and 10% in-person, according to need)\nIn-person assistance may be requested in case of connectivity incidents, compliance with indicators or operation requirements.\nBenefits\nEntry to full payroll + benefits according to law (From the 1st day of management)\nBasic salary + variable bonus for performance up to S/ 400.\nPaid training.\nCareer line and growth opportunities.\nExcellent work environment.\nCorporate agreements.\nOffices located in central areas with easy access.\n\nBe part of one of the most important digital operations in the country and develop your career with BRM!",