Job Description

About the role ðAt Singularu we are looking for a person to join our Customer Service team in a remote work model. You will be a fundamental piece for our clients: the person who accompanies them, solves their problems and makes them feel special in each interaction. We are looking for someone organized, decisive and with a real vocation for people, who is capable of turning any incident into a positive experience for those who trust us. Responsibilities ðManage the queries, complaints and incidents of our clients through the different channels (email, telephone and chat), always ensuring an agile and empathetic.Process exchanges, returns and follow-up of orders, guaranteeing that each customer is satisfied with the process.Resolve questions about products, availability and order status, providing clear and precise information.Manage and respond to product reviews, helping to improve the brand experience.Actively collaborate with the rest of the team to detect patterns of incidents and propose improvements in processes.Use CRM tools to record and track all interactions with clients. What are we looking for? ð¯Minimum 2-3 years of experience in customer service, customer service or similar positions.Excellent verbal and written communication skills in Spanish and English.Management of CRM tools and platforms.Very organized person, customer-oriented and with a proactive attitude.Basic computer knowledge and comfort working in digital environments.Also We will value:Experience in e-commerce or retail.Knowledge of tools such as Zendesk, Gorgias, Salesforce or HubSpot.Experience managing incidents by email, phone and chat simultaneously.Knowledge of German or other languages.What do we offer? ð±Remote work model and necessary material.Exclusive discount on our jewelry ðâ¨Flexible remuneration planA young, dynamic and constantly learning environment.Our values as a team ðð OUR GIRLS ALWAYS COME FIRSTð TEAM WORK, DREAM WORKâ TRUST THE PROCESS⨠ALWAYS PROACTIVE & POSITIVEð ENJOY ALL OF ITPlease mention the word **MAJESTY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.