Job Description

Answer queries by WhatsApp, Instagram, email, etc.
Report status of orders, shipments and tracking numbers.
Resolve delays, address errors, missing products or delivery problems.
Close interested sales (Commission $5,000)
Manage exchanges, returns, refunds and warranties.
Help customers who have questions before purchasing.
Follow up on cases until they are truly resolved.
Keep the client informed even if there is still no definitive solution.
Record repetitive problems and communicate them to the logistics, sales or product team.
De-escalate upset customers and find a reasonable solution.
Take care of the tone and image of the brand in each interaction
Requirements:
Basic use of Excel.
Claude IA Management
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