Job Description

Main tasks

Multichannel attention
Respond to queries via WhatsApp, Instagram (DM and comments), Facebook (Messenger and comments) and email.
Maintain agreed response times (e.g. less than 15 minutes during business hours).
Record each conversation and its status in the management system.
Support and problem resolution
Follow up with the client from the initial consultation to the delivery of the product.
Manage claims, exchanges, returns and refunds according to protocol.
Escalate cases that exceed your autonomy and close each one.
Shipping verification
Monitor the status of shipments on the email platform daily.
Detect delays, returns or stuck packages and manage them proactively.
Notify the customer before they claim: report delays, confirm deliveries and send follow-up.
Education and direct sales
Explain to the customer how to use the product and answer technical questions.
Detect sales opportunities in each conversation and close the operation.
Offer complementary products and present current promotions.
Recover abandoned carts and queries without closure.

Exclusive requirements

Good internet connection.
Own computer or notebook.
Full hourly availability in the indicated range.
Residing in CABA or GBA.

Required competencies

Clear writing and good spelling.
Orientation to sales, not just to respond.
Autonomy to solve and criteria to escalate.
Management of eCommerce platforms and messaging tools.

It is especially valued

Knowledge and management of Shopify, MercadoLibre and MercadoPago.
Experience operating messaging and logistics platforms such as Andreani (tracking, label generation, incident management).
Experience in image and video editing with Canva and AI tools.

Performance indicators

First response time.
Conversion rate of inquiries into sales.
Number of complaints resolved without escalation.
Percentage of shipments with incident detected before the customer's complaint.",