Job Description

We are adding someone to our team, and we are not looking for "one more employee". We want a decisive, creative person, with good energy and a real desire to grow with us — who feels the project as their own and is truly committed.

If you are just looking for a permanent job to meet your schedule, this is not your place. But if you like the idea of ​​joining something that is growing and being part of it, keep reading.

Important: it is exclusive to reside in CABA or GBA and have verifiable previous experience in customer service. If you do not meet the exclusionary requirements, we ask that you do not apply — this way we respect your time and ours.

What are you going to do:

Multichannel attention

Respond to queries via WhatsApp, Instagram (DM and comments), Facebook (Messenger and comments) and email.
Maintain agreed response times (less than 15 minutes during business hours).

Support and resolution

Follow the client from the initial consultation to the delivery of the product.
Manage claims, exchanges, returns and refunds according to protocol.
Escalate cases that exceed your autonomy and close each one.

Shipping verification

Check the status of shipments on the email platform daily.
Detect delays, returns or stuck packages and manage them proactively.
Notify the customer before they claim: report delays, confirm deliveries and follow up.

Direct sales and advice

Explain how to use the product and answer technical questions.
Detect sales opportunities in each conversation and close the operation.
Offer complementary products and present current promotions.
Recover abandoned carts and queries without closure.

Exclusive requirements

Residing in CABA or GBA.
Previous experience in customer service and claims management.
Good internet connection.
Own computer or notebook.
Availability from Monday to Saturday from 9am to 6pm.

What we look for in you

Clear writing and good spelling.
Orientation to sales, not just to respond.
Autonomy to solve and criteria to escalate.
Management of eCommerce platforms and messaging tools.
And above all: commitment, head to solve and desire to grow with the project.

It is especially valued

Knowledge of Shopify, MercadoLibre and MercadoPago.
Experience with logistics platforms such as Andreani (tracking, label generation, incident management).
Image and video editing with Canva and AI tools.
Excel management

If you feel that you are that person with good energy, desire to work, learn and really add, we are waiting for you. Apply!"