Job Description

About the Role
Title:
Audio Specialist - Freelance AI Trainer Project
Location:
United States of America
Job Description:
A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.
Responsibilities
Create and execute
role-play–based evaluation scenarios
that simulate realistic customer service interactions across multiple domains, including:
Flight bookings and travel support
Financial services
Telecommunications and technical support
Contribute to the development of
diverse and representative datasets
used to assess conversational audio agents.
Evaluate model performance across a standardized set of qualitative and quantitative metrics.
Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.
Evaluation Metrics
Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:
Task completion accuracy
and efficiency
Conversational naturalness
(tone, flow, and coherence)
Audio comprehension and response quality
Instruction adherence and contextual understanding
Basic computer programming literacy
, including:
Understanding of
JSON structures
Familiarity with
functions and methods
Ability to reason about structured data and simple logic
Technical communication clarity
when handling support-style problem-solving
Technical & Equipment Requirements
Strong verbal communication skills in a simulated customer support context
English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
Access to a
high-quality microphone
to ensure clean, reliable audio input during evaluations
Comfort working with structured prompts, evaluation rubrics, and technical guidelines
Device capable of running audio recording software and opening large technical documentation
We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.
Job title: Audio Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level