Job Description

Join the Coolest Call Center!\nConfie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.\nBack Office Representative - Work From Home - Confie\nLegal benefits\nIMSS\nAFORE\nInfonavit\nVacations in accordance with the law\nVacation Premium (25%)\nChristmas Bonus (Aguinaldo)\nProfit Sharing (PTU)\nPaid Leave (Maternity and Paternity)\nAdditional Benefits\nWeekly Pay\nMonthly Home Office Allowance: $200 MXN ($100 MXN for internet and $100 MXN for electricity)\nSavings Fund (2.5%)\nPaid Leave for marriage and loss of immediate family members\nMinor Medical Insurance\nLife Insurance (Coverage up to MXN 250,000)\nBalance Days (Additional paid days off)\nCreditas (Payrolldeducted loans)\nTripBeat by RCI Travel membership (offers and promotions on trips and experiences)\nOptional Benefits\nDental Insurance\nEmployees Mortuary Fund\nFamily Mortuary Fund\nSavings Account\nOPL by AON Car and motorcycle insurance for employees and extended family members\nRequirements:\nEnglish proficiency at B2 level or higher\nStrong communication and active-listening skills\nBasic computer skills\nAt least 1+ year of call center experience (Must)\nBack Office experience (1+ year)\nYou must be available to work full-time.\nResponsibilities:\nReview and process insurance policy updates and changes within the Atlas management system.\nReconcile premiums, payments, and refunds to ensure accurate financial records.\nInvestigate and resolve discrepancies related to policies, transactions, and account balances.\nApply deposits and accurately record financial information in the appropriate systems.\nCollaborate with branch offices, insurance carriers, and external vendors to follow up on and resolve outstanding issues.\nDont miss out on the opportunity to be part of a growing team and make a difference in customer experience!",