Job Description

Match is a recruitment agency formed by a team of experienced professionals. We help leading IT and Digital companies find top talent. Our goal is to find the ideal match between your skills, experience, and expectations and help you find the right career opportunity.\nOur client is one of the leading advertising agencies in the iGaming industry, specifically within the gambling and betting sectors. The agency specializes in generating high-quality traffic for leading companies in the industry and is currently looking for a Support Manager to join their team. As a Support Manager, you will be responsible for representing the company in communication with clients, providing professional, friendly, and personalized support. This is a 100% remote position, open to candidates from anywhere in Brazil.\nIf you are customer-oriented, have experience in customer service, sales, or support, and value the flexibility of remote work, wed love to hear from you!\nWhat We Offer\n100% remote work (work from home).\nExcellent bonus system.\nOpportunities for professional growth and development.\nDynamic, collaborative, and results-oriented work environment.\nOngoing training provided by experienced professionals.\nWork Schedule\nEmployees work 16 shifts per month on a 2-on/2-off schedule two working days followed by two days off.\nTypical shift distribution:\n10 day shifts.\n6 night shifts.\nResponsibilities\nProviding professional and friendly customer support, ensuring an excellent customer experience.\nResponding to questions and requests via chat.\nProviding accurate and detailed information about the companys products and services.\nResolving issues and complaints quickly and efficiently.\nMaintaining a professional and solution-oriented approach in all situations.\nWorking closely with other departments to ensure customer requests are resolved within the required timeframe.\n\nRequirements\nPrevious experience in customer service, support, or related areas.\nExcellent verbal and written communication skills in Portuguese.\nStrong negotiation and problem-solving skills.\nAbility to remain calm and professional in challenging situations.\nStrong customer orientation and focus on service quality.\nAbility to work remotely and collaborate effectively with distributed teams.\nAvailability to work rotating shifts.",