Job Description

The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. The position emphasizes ownership of accounts, follow-ups, and performance accountability.

Key Responsibilities

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.
- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.
- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.
- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.
- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Regular Season:
Monday to Thursday: 10:00 AM – 7:00 PM (1-hour lunch break)
Friday: 10:00 AM – 6:00 PM (1-hour lunch break)
Saturday: 9:30 AM – 2:30 PM

Camp Days:
Monday to Friday 8:30am to 5:30pm (1-hour lunch break)
Saturday: 10:00am to to 2:00pm
OR Sunday: 12:00pm to 4:00pm

What do we offer:
· Permanent employment contract through Michael Page Colombia.
· Remote position based in Colombia.
· Connectivity allowance of COP $300,000
· Access to 70+ wellness benefits provided by Michael Page.",