Job Description

Youre the player were missing on this TOP Team!\nWe are seeking a highly skilled Customer Service Expert focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is ideal for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If youre a problem-solver with a commitment to providing excellent service, wed love to hear from you\nWhat youll be doing:\nProvide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts. \nAnswer incoming phone calls (Inbound) from customers in the U.S.\nThe advisors oversee receiving chats to solve technical problems that clients propose.\nSearch the tools provided by the client for the solution to the problem.\nShow soft skills to guide clients and adapt to clients communication style with the right words.\nHigh level of English required for communication with the client.\nOffer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems. \nDemonstrate a deep understanding of services and products, staying up to date with new features and updates.\nThe TOP Team is looking for someone who:\nB2 + English level.\nEnjoys helping others and solving situations with a positive attitude.\nProactive, responsible, empathic, and a good listener.\nLets talk about benefits:\nLong-term contract.\nEmployee fund.\nVolunteer programs.\nCareer plan.\nLife insurance coverage.\nConditions:\nEnglish B2 +\n42 hours per week \nSchedules:\nTraining schedules: 6:00am a 1:30 PM| Sunday Off. \nOperations schedules: 7:00 to 16:00 or 9:30 to 18:00 | 2 Days off .\nTraining salary: COP $2,315,000\nOperations Salary: COP $2,315,000 + Bonus $347,000\nWork at home\nThis is what sets us apart:\nWe are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.\nAt TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.\nMake a difference with the TOP Team!",