Job Description

About the Role

We’re looking for a Bilingual (Spanish-English) Dental Admin Virtual Assistant who can confidently support a busy dental practice by managing front-desk operations, patient communication, and administrative workflows.

You’ll play a critical role in delivering a seamless patient experience—handling everything from scheduling to insurance coordination—while working remotely with a high-performing team.


What You’ll Do:
• Handle inbound and outbound calls with patients in English and Spanish
• Schedule, confirm, and manage appointments efficiently using dental software
• Verify insurance eligibility, benefits, and coverage prior to patient visits
• Assist with billing coordination, claims follow-up, and payment posting
• Manage patient intake, update demographics, and maintain accurate records
• Respond to emails, texts, and inquiries in a professional and timely manner
• Conduct appointment reminders and treatment follow-ups to improve case acceptance
• Support daily administrative tasks such as data entry, reporting, and documentation
• Coordinate with the dental team to ensure smooth day-to-day operations


What We’re Looking For
• Fluent in Spanish and English (spoken and written) — required
• At least 1–2 years of experience in US dental or US healthcare administration
• Strong understanding of dental workflows, insurance verification, and scheduling
• Experience with dental software such as Dentrix, Eaglesoft, or Open Dental
• Excellent communication skills with a patient-first mindset
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable working remotely with minimal supervision
• Strong sense of professionalism, accountability, and confidentiality (HIPAA compliant)

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