Job Description

Bilingual Dental Receptionist

We’re seeking a reliable and patient-focused Bilingual Dental Receptionist to support our dental practice remotely. This role is perfect for someone with US dental front-desk experience who can confidently communicate with patients in English and Spanish while keeping schedules, calls, and records organized—all from home.

What You Will Do:
• Answer inbound patient calls and messages in English and Spanish
• Schedule, confirm, and reschedule dental appointments
• Verify patient demographics and insurance information
• Assist with patient check-ins/check-outs (virtually)
• Collect payments and explain basic billing questions
• Update and maintain accurate records in the dental PMS
• Coordinate with the dental team to ensure smooth daily operations

What We Are Looking For:
• Fluent in English and Spanish (clear, neutral accent preferred)
• Previous experience as a Dental Receptionist in a US Healthcare account
• Familiarity with US dental workflows, terminology, and insurance basics
• Experience using dental software (Dentrix, Open Dental, Eaglesoft, or similar)
• Strong phone presence, professionalism, and customer service skills
• Highly organized, dependable, and detail-oriented


IT Device Requirement:

To be eligible for onboarding, your device MUST meet the following,

Operating System:
• Windows 11 (64-bit) - genuine and activated
• Windows 10 (64-bit) - supported only until February 2025
• Mac and Huawei devices are NOT allowed

Hardware:
• Reliable processor: Intel Core i5, i7, i9 or AMD Ryzen 3,5,7 or higher
• At least 8GB to 12GB RAM
• Functional webcam and noise-canceling headset
• Antivirus software installed and active
• Backup power source recommended
• Storage and Browser: At least 128GB (preferrable SSD)


Internet:
• Stable, high-speed connection
• Wired connection preferred
• Download: At least 25 Mbps (Cable/DSL/Fiber)
• Upload: At least 16 Mbps


FAQs:
• Is MEDVA HIPAA-compliant?
Yes. We follow strict HIPAA standards and train all VAs to handle patient information securely.

• Does MEDVA offer bilingual Spanish/English accounts?
Yes. We have clients who require bilingual virtual assistants.

• Aside from Medical VAs, are there other job openings?
Yes. We also have BIZVA (Business Virtual Assistant) roles, though our main priority is candidates with medical backgrounds.

• What is MEDVA’s payment platform?
All MEDVA Admins and VAs are using myMEDVA Pay platform.

• Will I be required to use a time tracker?
Yes, MEDVA uses Time Doctor 2 for productivity monitoring.

• Do we get paid PTO and holidays?
Paid time off (PTO), holidays, bonuses, and paid breaks may be offered depending on your client. Many of our clients provide these as part of their work arrangements, while others may follow different setups based on business needs.

• Does MEDVA provide PC/Laptop devices or the internet?
No. Applicants must use their own device and internet connection.

• What is the WiFi and Device Check?
We verify that your internet connection and equipment meet the requirements for remote work. This includes checking connection speed, camera, and audio. ",