Job Description

Position: Marketing & Commercial Representative\n Location: Remote\n Schedule: Full-time\n Department: Marketing & Commercial\n Role Summary\nThe Marketing & Commercial Representative is a dual-function role within our marketing team, combining telemarketing, customer service, and commercial account management.\n At least 50% of the workday will be dedicated to outbound calls to properties and organizations to generate referrals, build strong relationships, and support commercial growth initiatives.\nThis position also provides B2B support, manages commercial accounts, and handles administrative tasks essential to ensuring efficient operations all in a fully remote work environment.\n Responsibilities\n Telemarketing & Outbound Outreach (Primary Focus 50%)\nConduct outbound calls to properties and organizations to generate referrals and new business opportunities.\nHandle inbound inquiries via phone, email, and live chat, providing outstanding customer service.\nArrange and distribute marketing materials based on survey insights or call results.\nMaintain and update the apartment community database with accurate and current information.\n Commercial Sales & Account Support\nManage commercial accounts (companies or individuals with three or more units).\nPrepare and send professional presentations and proposals via email.\nProcess referral checks and vouchers for leasing agents and property partners.\nStay up-to-date with company products, services, and promotional offers.\n Required Skills & Qualifications\nPrevious experience in telemarketing and/or customer service.\nStrong communication skills and confidence in engaging clients through outbound calls.\nProficiency with CRM systems, email marketing tools, and multi-channel communication (phone, email, chat).\nAbility to balance relationship-building with meeting performance metrics.\nStrong organizational skills, attention to detail, and comfort handling administrative tasks.\n Who You Are\nA proactive, results-driven professional who thrives in a fast-paced environment. Youre comfortable working remotely, enjoy building relationships over the phone, and bring a customer-first mindset to every interaction.",