Job Description

Join MedVA’s growing team of virtual professionals supporting top-tier medical and dental practices across the U.S. If you're fluent in English and Spanish, detail-oriented, and passionate about healthcare operations, this is your opportunity to make a meaningful impact—right from home.

What You Will Do:
• Manage healthcare providers’ schedules and appointments
• Answer and screen phone calls and emails professionally
• Assist with patient intake, registration, and follow-ups
• Organize and maintain confidential medical records
• Coordinate referrals and inter-provider communications
• Handle billing and insurance processing tasks
• Prepare reports, documents, and correspondence
• Support general office administration
• Deliver exceptional service to patients and providers

What We Are Looking For
• Native or near-native fluency in English and Spanish (written and spoken)
• Minimum 6 months of experience as a Medical or Dental Virtual Assistant
• Familiarity with U.S. healthcare systems and workflows
• Strong command of medical terminology and documentation standards
• Proficiency in Microsoft Office and virtual communication tools
• Excellent organizational, multitasking, and communication skills
• Experience with EMR/EHR systems and billing platforms
• Ability to work independently with high attention to detail
• Customer service mindset and professionalism

IT Device Requirement:

To be eligible for onboarding, your device MUST meet the following,

Operating System:
• Windows 11 (64-bit) - genuine and activated
• Windows 10 (64-bit) - supported only until February 2025
• Mac and Huawei devices are NOT allowed

Hardware:
• Reliable processor: Intel Core i5, i7, i9 or AMD Ryzen 3,5,7 or higher
• At least 8GB to 12GB RAM
• Functional webcam and noise-canceling headset
• Antivirus software installed and active
• Backup power source recommended
• Storage and Browser: At least 128GB (preferrable SSD)

Internet:
• Stable, high-speed connection
• Wired connection preferred
• Download: At least 25 Mbps (Cable/DSL/Fiber)
• Upload: At least 16 Mbps

FAQs:

• Is MEDVA HIPAA-compliant?
Yes. We follow strict HIPAA standards and train all VAs to handle patient information securely.

• Does MEDVA offer bilingual Spanish/English accounts?
Yes. We have clients who require bilingual virtual assistants.

• Aside from Medical VAs, are there other job openings?
Yes. We also have BIZVA (Business Virtual Assistant) roles, though our main priority is candidates with medical backgrounds.

• What is MEDVA’s payment platform?
All MEDVA Admins and VAs are using myMEDVA Pay platform.

• Will I be required to use a time tracker?
Yes, MEDVA uses Time Doctor 2 for productivity monitoring.

• Do we get paid PTO and holidays?
Paid time off (PTO), holidays, bonuses, and paid breaks may be offered depending on your client. Many of our clients provide these as part of their work arrangements, while others may follow different setups based on business needs.

• Does MEDVA provide PC/Laptop devices or the internet?
No. Applicants must use their own device and internet connection.

• What is the WiFi and Device Check?
We verify that your internet connection and equipment meet the requirements for remote work. This includes checking connection speed, camera, and audio. ",