Job Description

Were looking for a Bilingual Customer Expert to join our team remotely. In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.\n\nLets Talk About Benefits:\nWork schedules of 42 hours per week*, designed to support work-life balance. \nPerformance-based bonuses* to reward your results and commitment.\nIndefinite-term contract for long-term stability.\nAccess to our exclusive Gaming Arena, designed for entertainment and team connection.\nEmployee fund benefits that support your financial wellbeing.\n*Terms and conditions apply.\nLugar de Trabajo\n Remoto en cualquier parte de la ciudad de Bogotá \nPerfil: Agente de servicio al cliente para línea de soporte técnico/mantenimiento de dispositivos como impresoras, escáneres, ordenadores, etc.\n*Preferible: 6 Meses de Experiencia laboral previa en Customer Service.\n- Técnico o tecnólogo en sistemas.\n* Required: Basic knowledge regarding Technology Support Hardware\n\nThis Is What Sets Us Apart:\nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.\n\nAt TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.\n\nMake a difference with the TOP Team!",