Job Description

Case Manager – Law firms (Remote / In-person)

We are an expanding law firm, specializing in bankruptcy cases and with plans to grow into wills and trusts. We are looking for a proactive Case Manager who also supports intake tasks. This role is key to ensuring smooth case management and excellent communication with clients in a start-up type environment.

Location: Lima, Peru

Hours: Monday to Thursday, 8:30 AM to 6:30 PM EST (40 hours per week in 4 days) - Weekends free!

Responsibilities

- Answer incoming calls and perform partial intake following a script.

- Collect, organize and maintain client documents.

- Prepare files for legal review once the documentation is completed.

- Use Best Case software for case management.

- Manage between 50 and 70 calls per month (depending on advertising volume).

- Collaborate with attorneys and paralegals to ensure timely progress of cases.

- Maintain accurate records and follow up with clients.

Requirements

- Legal and bankruptcy experience (preferred).

- 1–2 years of experience in legal customer service, medical records or personal case management (US law firms)

- Excellent customer service skills (experience in medical or legal settings is a plus).

- Familiarity with Best Case or similar software.

- Excellent organizational and communication skills.

- Ability to work autonomously in a dynamic environment.",