Job Description

C1Agent National form home\nYoure the player were missing on this TOP Team!\nWe are looking for a Retention agents\n Responsible for preventing customers from canceling a service or leaving a company. The role is not just about convincingits about understanding and solving.\n \nWhat youll be doing:\nPersuasion skills ( Offering alternatives ( Discounts, plan changes, benefits)\nKeep every customer engaged with a direct and friendly touch.\nThe TOP Team is looking for someone who:\nC1 English level \nProblem-solving skills.\nProactive, responsible, empathic, and a good listener.\n\nLets talk about benefits:\nLong-term contract.\n Commissions\nEmployee fund.\nVolunteer programs.\nCareer plan.\nLife insurance coverage.\n\nConditions:\nEnglish C1\nWAHA (Work from home)\nSchedules training : Monday to Friday 08:00-17:30 Weekends off (trn 3 weeks-nest 2 weeks)\nSchedules OPS: Monday to Friday 11:00-20:30 or 08:30-18:00 Depends on Availability.\nSalary: $COP $2.800.000 + Performance bonus over 15%.\n\nThis is what sets us apart:\nWe are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place to Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.\nAt TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.\nMake a difference with the TOP Team!",