Job Description

About the Role
We are looking for a detail-oriented, analytical, and service-driven Customer Experience Analyst to join our customer operations team. This role is primarily back-office focused, ideal for professionals who enjoy working behind the scenes to improve customer journeys, resolve issues efficiently, and support operational excellence through digital channels.

If you are someone who thrives on structure, accuracy, and continuous improvement—and values delivering a seamless customer experience—this role is for you.

What You’ll Do
As a Customer Experience Analyst, you will play a key role in maintaining high service standards by:

Managing customer inquiries and support requests through tickets, emails, and phone calls with professionalism and precision.

Reviewing and analyzing customer interactions to identify patterns, recurring issues, and improvement opportunities.

Partnering with internal teams to ensure timely, accurate, and effective resolution of customer concerns.

Maintaining clear and detailed documentation of customer cases and follow-up actions.

Participating in ongoing training to stay up to date with tools, processes, and customer experience best practices.

-What We’re Looking For
At least 1 year of experience in a call center, customer service, or customer support environment.

English proficiency at B2 level (spoken and written).

Strong written communication, attention to detail, and organizational skills.

Ability to manage multiple tasks, prioritize effectively, and work independently in a remote setting.

A genuine interest in customer experience, teamwork, and continuous learning.

-What We Offer
Paid training and structured onboarding to ensure your success from day one.

Remote work flexibility, with only one in-office day per month.

A collaborative, respectful, and growth-oriented team culture.

Opportunities to build expertise, contribute to a fast-growing organization, and grow professionally over time.",