Job Description

Location: Argentina\nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports to: Team Leader\nAbout Influx\nInflux provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the companys objectives.\nAbout the Client\nOur client operates in the audio and in-store media technology space, delivering music streaming and sound management solutions for businesses across various industries.\nRole Overview\nWe are looking for bilingual (Spanish & English) customer service and voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technology. In this role, you will combine customer support, & technical expertise in a fast-paced, dynamic environment.\nAvailability\n8:00am a 9:30pm Argentina Time\nMust-Have Qualifications\nBe voice-trained with prior experience in voice support\nHave excellent verbal and written communication skills\nSpeak fluent, standard English & Spanish with a professional and polite tone (B2+ english& Spanish proficiency level)\nHave knowledge or experience in IoT, remote management, or software backend systems\nBe detail-oriented with strong record-keeping and follow-up skills\nStay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)\nBe a fast learner, organized, and able to multitask efficiently\nNice to have\nHave experience managing or using audio hardware (speakers, PA systems, amplifiers)\nBe familiar with tools like Salesforce\nYou have experience with using Python, Java, C++, Javascript, Database Management, Software Development Lifecycle etc. (Be comfortable reading scripts and basic codes)\nKey Responsibilities\nHandle customer interactions and support inquiries via voice channels\nAssist with troubleshooting or guiding clients on audio and streaming solutions\nMaintain accurate records and updates in internal systems\nProvide professional and polite responses at all times\nEnsure proper monitoring, maintenance tracking, and oversight of client accounts\nCollaborate with internal teams to resolve technical or service-related issues\nTechnical Requirements (BYOD)\nLaptop (no Chromebook or Linux OS)\nWindows 10 or higher\nMinimum 8GB RAM Intel Core i5 (10th gen or higher)\nHigh-speed internet: minimum 50 Mbps (download & upload)\nWired, noise-canceling headset\nQuiet, dedicated workspace\nWhy Join Influx?\nWork with a global, diverse team\nCollaborate with innovative tech-driven clients\nGain exposure to audio technology and music streaming industries\nJoin a fast-growing company focused on career growth and development\nEnjoy a supportive, inclusive, and people-first culture\nAdditional Performance-Based Incentives\nContinuous learning and development by our Elite Leadership Team\nExperience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.\nImportant Notes\nInflux never charges any fees during the recruitment process\nOfficial communication will only come from emails ending in influx.com\nReady to apply?\nClick the application link above and take the next step in your career",