Job Description

Location: Colombia \nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports To: Team Leader\nAbout Influx \nInflux provides 24/7 on-demand customer service for world-class tech brands and digital platforms. Powered by a global, remote-first team, we deliver high-impact support solutions that help innovative companies scale.\nAbout the Client: \nOur client is a leader in the audio and in-store media tech space, delivering music streaming and sound management systems for businesses worldwide.\nRole Summary:\nWe are looking for tech-savvy, bilingual (English/Spanish) Voice Support Agents to join our team. In this role, you will assist clients with streaming setup, hardware support, and service inquiries, delivering a professional customer experience over the phone.\nKey Requirements\nCore Must-Haves\nLanguage: Advanced English and Spanish fluency (B2+ or higher) with excellent verbal and written skills.\nExperience: Proven track record in voice-based customer support.\nCore Skills: Strong active listening, coachability, and ability to follow complex technical instructions.\nWork Setup: Quiet workspace with a dedicated noise-canceling headset.\nTechnical Hardware Specs (BYOD)\nOS: Windows 10 or higher (No Chromebooks, Macbooks or Linux).\nProcessor: Intel Core i5 (10th Gen or higher) or equivalent.\nMemory: Minimum 8GB RAM.\nInternet: High-speed connection (minimum 50 Mbps download & upload).\nNice-to-Haves (Bonus Qualifications)\nPrior experience with Salesforce or similar CRM tools.\nBasic understanding of audio hardware (PA systems, speakers, amplifiers) or IoT systems.\nFamiliarity with reading basic scripts or code snippets (Python, JavaScript, etc.).\nA passion for music and familiarity with streaming services like Spotify or Apple Music.\nKey Responsibilities\nHandle inbound and outbound customer inquiries via voice channels.\nTroubleshoot technical issues regarding streaming solutions and audio hardware.\nMaintain accurate records and account updates in internal systems.\nEscalate complex technical tickets to internal teams as needed.\nWhy Join Influx?\nGrowth: Continuous learning, upskilling, and guidance from an elite leadership team.\nCulture: A diverse, inclusive, and people-first workplace built on kindness and accountability.\nPerks: Performance-based incentives and exposure to cutting-edge audio tech.\nRecruitment Safety Note: Influx never charges fees during the hiring process. All official emails come from the domain @influx.com.",