Job Description

We are looking for an experienced Chat Support Specialist to join our software company full-time.You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.Responsibilities Respond to customer inquiries via live chat and email Troubleshoot basic software issues Escalate technical problems when needed Maintain a high level of customer satisfaction Document customer feedback and common issues Work closely with our support and operations teamsRequirements Previous experience in chat and email support for a software or SaaS company Excellent written English Strong communication and problem-solving skills Ability to work independently Reliable internet connection and computer Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plusPosition Details Full-time remote role Long-term opportunity Competitive salary based on experienceHow to ApplyPlease Send Your resume A brief introduction Details of your previous support experiencePlease mention the word **KEENLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.