Job Description

IMPORTANT (Read before applying):

- Advanced English (C1+) required, daily communication with US-based clients and internal teams
- Must feel confident handling difficult conversations and payment-related discussions
- Must be available to work EST hours (9am–6pm EST)
- This is a client-facing legal services role focused on retention, collections, and account management

Account Management / Client Retention

Join a growing US-based legal services team where your communication skills, confidence, and ability to manage challenging conversations will make a direct impact.
You will help maintain client relationships, recover missed payments, and support clients through ongoing legal processes.

What You'll Do:

- Contact clients regarding missed or failed payments and assist with resolving account issues
- Explain the impact of paused payments on legal representation and case progress
- Handle upset or at-risk clients with professionalism, empathy, and confidence
- Follow up through calls, voicemail, and email while maintaining organized account notes and workflows
- Review CRM records, payment history, and file activity to understand each client’s situation
- Use provided scripts and rebuttals naturally and professionally
- Coordinate with internal teams regarding client concerns, legal updates, and payment issues
- Maintain accurate records and follow-up schedules for active accounts

Who You'll Work With:

Work closely with retention, client support, payment, and legal operations teams to keep clients informed and cases moving forward.

Who We're Looking For:

- Strong communication skills in English (clear, persuasive, professional)
- Comfortable handling difficult or emotional client conversations
- Sales-minded with strong objection-handling abilities
- Highly organized and able to manage multiple follow-ups consistently
- Detail-oriented and comfortable reviewing CRM notes and payment history
- Confident, resilient, and solution-focused mindset

Location: Must be based in Colombia

Experience: Sales or account management experience required

Why Join Us?

- Impact: Help clients stay engaged and supported throughout important legal processes
- Culture: Join a fast-paced and supportive remote team that values ownership, communication, and persistence

Benefits:

- Preset salary growth + weekly payments
- 100% remote role

Work Details:

- Schedule: Monday - Friday 9:00 AM - 6:00 PM EST
- Full-time position

To apply:
- Please submit your application in English.
- Only candidates who meet the English requirement will be considered.
- Once you click apply, we will send you a Whatsapp message with the next steps.",