Job Description

Join Siigo and help transform the way thousands of companies operate with technology\n\n\nAt Siigo we are looking for a Renewals Coach to join our team and take innovation to the next level. If you are passionate about challenges, this is the place where you can make a difference.\n\n\nYour challenges: \nYou identify and analyze performance gaps in agents and define individual and group improvement plans aligned to the needs of the business.\nYou provide support on calls to evaluate skills in real time and offer immediate feedback.\nYou apply structured coaching approaches based on good practices, using support and feedback processes that ensure effective, consistent and effective development. measurable of the advisors.\nYou conduct business clinics and role-playing, to develop business skills and objection handling.\nYou monitor the team's KPIs, including productivity, effectiveness, recovery/renewal, quality and process compliance.\nYou prepare weekly reports on the evolution of performance and the progress of improvement plans.\nYou document the coaching sessions and ensure the traceability of the commitments and agreed actions.\nYou coordinate with leaders and coordinators the implementation of corrective actions and the training activities necessary to strengthen the team's performance.\nYou conduct alignment meetings, focused on reinforcing the key and strategic messages of the business.\nYou translate strategic objectives into tactical actions, ensuring that the team understands how to put them into practice.\nYou communicate in a clear, empathetic and effective way the guidelines, changes, alerts and recognitions necessary for the operation.\n\nWhat do we need from you?\nFinished professional Business Administration, Public Accounting, Psychology, Social Communication, or similar.\nYou have two years of experience in commercial areas with performance in training, development and support of clients and/or internal work teams.\nKnowledge and management of operational performance and quality indicators.\nManagement of office tools.\n\nWhat we offer:\nRemote work.\nA team that is committed to learning and real growth.\nAn environment where innovation and collaboration are everyday life.\nBenefits that really make a difference.\n\nWe propose: \nBe part of a company that transforms your life by promoting a culture of excellence, based on a purpose, values and skills, which is our essence and differentiates us from other companies.\nEnjoy a Benefits, Wellbeing and Balance Plan, which integrates our life inside and outside the company, creating experiences of happiness for everyone (collaborators and family).\nInterest and support in your continuous learning, professional and personal growth.\nHave fun doing what you like and achieve incredible results.\nBe you and live in an inclusive and diverse work environment.\n\nAt Siigo, we value the unique experiences and perspectives of each person. We believe that everyone has something valuable to contribute and we are excited to meet those who would like to contribute to our team. If you are passionate about growing and making a difference in an inclusive environment, we want to meet you!"