Job Description

About the Role
Collections Specialist
Location:
Philippines
Work Arrangement:
Remote
Employment Type:
Full-time
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing, and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by World HRD Congress.
Website: www.deltek.com
Business Summary
Interested in joining a global finance team that empowers our project-based customers around the world to build cities and launch spacecraft? Want to be part of a team that embraces career growth through world-class training and investing in each team member’s development? This is your opportunity to work for an award-winning company with a dynamic growth strategy and a Finance team committed to bringing passion, integrity, and customer focus into everything we do. We value flexibility, collaboration, and work-life balance, coming together both in person and remotely.
Position Responsibilities
The Global Collections Specialist plays a key role in Deltek's Finance operations, managing the collection of outstanding accounts receivable from a worldwide customer base. This role focuses on reducing delinquency, resolving billing issues, and maintaining strong customer relationships—all while supporting Deltek's commitment to operational excellence.
Key Responsibilities
Conduct outbound collection calls in a professional manner, maintaining and strengthening customer relationships throughout the process.
Proactively contact clients prior to payment due dates to identify and resolve potential payment delays before invoices become past due.
Resolve client billing disputes and accounts receivable delinquency issues with a customer-first approach and a sense of urgency.
Review and monitor assigned accounts and applicable collection reports to track status and prioritize outreach.
Collaborate with project managers, sales teams, billing, and cash posting teams to address root causes of payment delays.
Partner with Collections management to design, implement, and continuously improve collection strategies, processes, and policies.
Send written correspondence by email and mail to customers to encourage timely payment of delinquent accounts.
Identify, document, and escalate collection issues contributing to account delinquency to management, with recommended solutions.
Support the preparation of reports and data summaries for executive management.
Required Qualifications
3 or more years of experience in collections, accounts receivable, or a related finance role.
Demonstrated knowledge of international collection techniques, policies, and procedures.
Strong negotiation skills with the ability to resolve disputes while preserving customer relationships.
Excellent verbal and written communication skills; able to present information clearly to individuals and groups.
Proven ability to ensure compliance with internal policies, procedures, and applicable regulatory requirements.
Strong organizational skills with the ability to manage and prioritize a high-volume account portfolio.
Preferred Qualifications
Experience working with enterprise resource planning (ERP) or financial management systems, such as Deltek Costpoint or similar platforms.
Familiarity with global billing practices and multicurrency invoicing.
Ability to coach peers and provide constructive feedback in a collaborative team environment.
Experience generating and presenting accounts receivable reports to leadership.
Proficiency in Microsoft Excel or similar data analysis tools.
About Deltek
Deltek is the intelligent, industry-tuned platform that powers the project lifecycle—from ERP and accounting to delivery and analysis. Trusted by more than 30,000 organizations worldwide, Deltek delivers the speed, clarity, and control that project-based businesses need to succeed.
Why Join Deltek?
Be part of a global finance team that directly impacts business performance and customer success.
Grow your career at a company with more than 40 years of innovation and a 96% early retention rate.
Thrive in a flexible, inclusive workplace where your contributions are recognized and your development is supported.
Additional Qualifications
Graduate degree preferred in Finance, Business, or Accounting.
At least three years of global collections experience.
Strong understanding of all accounts receivable processes, including billing and payment.
Excellent interpersonal, communication, analytical, written, and time management skills.
Attention to detail with an eye for accuracy.
Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
Proficient with Microsoft Excel. Knowledge of Costpoint and GetPaid applications is a plus.
Ability to prioritize and work in a fast-paced, time-sensitive environment.
Self-motivated and detail-oriented.
Career Interests:
Finance
Position Type:
Full-time
Travel Requirements:
No travel required.
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with Deltek, it is necessary for us to collect, store, and use information about you (“Personal Data”) to administer and evaluate your application. Deltek is the controller of the Personal Data you provide and will process such data in accordance with applicable law and the statements contained in the Candidate Privacy Notice.
Additionally, Deltek has not sold and does not sell Personal Data provided through the job application process.
Candidate Privacy Notice:
https://education.deltek.com/web/du_internal/Recruitment/Applicant%20Privacy%20Notice.pdf
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers. Messages from Deltek about employment opportunities will come from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo.
Please carefully check the email address associated with any job offer, as fake accounts may be created to resemble legitimate domains. Deltek will never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else.
If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report suspicious communications to Secure@deltek.com and consider reporting them to law enforcement.