Job Description

We invite you to be part of Continental International Education (CIE), an organization with purpose and global vision, committed to transforming lives through education, innovation and positive impact. Join us and together we will lead the change towards a better future.\nFUNCTIONS:\nCarry out the process of monitoring the payment and continuity of studies of the students enrolled at the University, for all majors and modalities, according to the parameters and instructions defined by the Continental University, in order to contribute to the growth and development of the institution.\nAdvise the enrolled student, inspire them, persuade them and finalize the payment of their fees, through interaction and constant monitoring (chat and/or telephone) with the student, in a clear manner for the final achievement of the payment.\nAccompaniment to the student during his re-enrollment process, direct the necessary attention and record the corresponding attention to ensure that the student completes his registration satisfactorily.\nCarry out the correct typing according to the student's response.\nEnsure compliance with the internal work regulations.\nResponsibly manage the databases, achieving direct contact with the student through telephone management to achieve the number of paying students per month.\nGenerate value within the operation.\nOther related functions designated by your immediate superior\nREQUIREMENTS:\nBachelor, graduate or technician in administrative careers, related or related to management and customer service.\nBasic management or training in Contact Center tools (Genesys, Avaya, Zendesk or others) and/or CRM (Salesforce, HubSpot, Dynamics or other similar).\nMinimum 1 year in a Call Center Sales (Chat or Telephone) of educational programs, customer service or collection monitoring, with management of Contact Center and/or CRM tools.\nBasic knowledge or notions of use of Contact Center platforms (dialing, routing, call registration) and CRM for typing, monitoring and managing interactions with students.\nBENEFITS:\nJoining our company will allow you achieve:\nPersonal development in a dynamic environment, developing your entrepreneurial thinking and action.\nConstant training through self-management of your learning through e-learning platforms.\nGreat corporate discounts for courses, programs and master's degrees at a national and international level. In addition to discounts in companies related to well-being and health.\nComplete payroll from the first day and utilities. EPS with free membership.\nIf you want to obtain all the benefits that the Continental family offers you, be sure to apply and follow us on our networks",