Job Description

Job Description
Join this community as a Technical Support Consultant and develop potential in a multicultural and multilingual environment working from home.
Responsibilities:
Provide customer support through chats, emails and tickets.
Manage problem resolution processes, handle escalations, and maintain the backlog of pending tasks.
Build solid and lasting relationships with clients.
Stay up to date with constantly evolving tools and technologies.
Treat confidential customer data with care and security.
Maintain knowledge of customer solutions and meet KPIs.
Communicate with other teams.
Requirements:
Native Spanish and command of spoken and written C1 level English.
Technical support experience.
Proficiency in Windows, Linux and MacOS including basic diagnostic commands.
Troubleshooting software issues and ability to handle and analyze log files.
Knowledge of cybersecurity and understanding of vulnerability management concepts such as CVE, risk scoring, and false positives.
Knowledge of APIs and Webhooks to resolve connection issues.
Ability to read and interpret the logic of scripts such as Bash and PowerShell and understand execution errors.
Experience with issue management systems such as HubSpot and Jira.
Ability to learn the product ecosystem and follow precise procedures.
Experience writing professional and well-structured notes on support cases.

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