Job Description

We are looking for a Digital Customer Engagement Manager with strong technical experience in SAP Basis, to accompany the life cycle of services and act as a technical reference for the client.\nThe position combines technical knowledge of SAP Basis, HANA, S/4HANA and Cloud with experience in customer facing, coordination and resolution of technical situations during engagement.\nMain responsibilities\nMonitor the fulfillment and delivery of the services agreed with the client.\nWork together with the different functions of SAP Enterprise Cloud Services.\nResolve and coordinate complex technical situations during the client's lifecycle.\nProvide support and monitoring of SAP Basis activities.\nParticipate in SAP release upgrades and infrastructure updates for Cloud clients.\nManage escalations and follow the corresponding procedures.\nWork with cross-functional and multicultural teams.\nMaintain a close relationship with the client and the different stakeholders.\nMandatory requirements\nPractical experience in SAP Basis Administration.\nExperience with SAP HANA, including:\nUpgrades\nPatching\nSystem Refreshes\nExperience with SAP S/4HANA and SUM tools.\nExperience/exposure to Cloud: AWS, Azure or GCP.\nExperience working in customer facing roles.\nPrevious experience as a SAP technical consultant.\nFor Associate profiles: minimum 4 years of experience.\nFor Senior profiles: minimum 6-8 years of experience.\nIntermediate English, oral and written.\nKnowledge of SAP Enterprise Cloud Services will be valued.\nExperience with tools such as SPC and TIC.\nKnowledge of IT Service Management / ITIL.\nKnowledge of Project Management.\nLean Fundamentals.\nCloud Architecture and IT infrastructure.\nExperience with hyperscalers.\nKnowledge of Cloud solutions such as HEC and S/4HANA.\nWorking experience with cross-cultural and cross-functional teams.",