Job Description

About the Role
Title: Contract Operations & Strategic Enablement Manager
Location: Remote (United States)
Department: Strategy/ Operations
Job Description:
Who You Are
Detail-oriented.
You thrive in environments where precision and follow-through matter
Operationally minded.
You enjoy building structure, improving workflows, and driving consistency
Strong negotiator.
You can confidently manage contract discussions while balancing business objectives and risk considerations
Collaborative.
You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teams
Process-oriented.
You proactively identify inefficiencies and implement scalable improvements
Customer obsessed.
You understand that responsiveness and professionalism directly impact client experience
Problem solver.
You anticipate blockers and drive solutions before they become issues
Communicative.
You have outstanding written and verbal communication skills
Adaptable.
You are comfortable managing competing priorities in a rapidly evolving environment
Anti-status quo.
You don’t just wish things were done differently; you act on it
Empathetic.
You exercise empathy and patience toward everyone you interact with
What You’ll Do
Manage Contracting & Commercial Documentation
Own the coordination, review, negotiation, and execution of customer and partner agreements
Lead contract negotiations in collaboration with internal stakeholders and external counterparties
Manage contract redlines and version control while ensuring timely execution
Partner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issues
Maintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelines
Identify opportunities to streamline contracting workflows and improve operational efficiency
Coordinate Due Diligence & RFP/RFI Responses
Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domains
Manage the intake, coordination, and completion of RFPs, RFIs, and security questionnaires
Serve as the central point of coordination between internal subject matter experts and external stakeholders
Ensure responses are accurate, consistent, timely, and aligned with Reserv standards
Maintain and continuously improve repositories of standard responses, documentation, and supporting materials
Identify recurring themes and recommend process or documentation improvements to enhance future response efficiency
Work with marketing teams to develop proposal presentations using Reserv’s style and brand guidelines
Support tool creation and technology enhancement to automate and streamline response production
Drive Post-Sale Operational Readiness
Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readiness
Track key implementation milestones, dependencies, and deliverables
Support internal documentation and workflow standardization efforts to improve scalability and consistency
Act as a cross-functional liaison to help remove blockers and drive execution across teams
What You Bring
Experience
Bachelor’s degree required
7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fields
Demonstrated experience negotiating commercial contracts and managing complex agreement workflows
Experience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnaires
Proven ability to manage multiple complex projects and stakeholders simultaneously
Experience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred
Knowledge & Skills
Strong understanding of commercial contract structures, negotiation processes, and operational risk considerations
Experience working in insurance operations, claims administration, or regulatory compliance frameworks
Exceptional organizational skills and attention to detail
Ability to coordinate and drive alignment across multiple internal teams
Excellent written communication skills with experience drafting and editing professional business responses
Strong project management and workflow coordination capabilities
Ability to prioritize effectively and operate independently in fast-paced environments
Proficiency with contract management systems, CRM platforms, and collaboration tools
Strong judgment, professionalism, and problem-solving skills
Nice to Have
Experience supporting enterprise sales or strategic partnerships functions
Experience building scalable operational processes in high-growth organizations
Professional certifications related to contracts, legal operations, project management, or procurement
Benefits of Reserv Employment
Generous health-insurance package with nationwide coverage, vision, & dental
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Competitive base salary with performance bonus opportunity
Opportunity to be a foundational member of a critical operational function with significant upside as Reserv scales
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
Why This Role Matters
This role sits at the intersection of commercial execution and operational excellence. You will help ensure that contracts move efficiently, customer diligence requests are handled seamlessly, and internal teams are aligned and prepared to deliver exceptional outcomes post-sale. Your ability to coordinate across functions, negotiate effectively, and improve operational processes will directly contribute to Reserv’s growth and scalability.
Travel: Up to 10-15% for team meetings, customer engagements, and industry events
At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Interested in building your career at Reserv?