Job Description

We are 3IT
Innovation and talent that make a difference!
For us, innovation is a collaborative process and growth is a shared goal. We are guided by values such as
teamwork, reliability, empathy, commitment, honesty and quality,
because we know that good results start from good relationships.
Additionally, we value diversity and promote inclusive workspaces. That is why we actively join in compliance with Law 21,015, ensuring accessible processes and equal opportunities.
If you are looking for a place to continue learning, contribute with what you know and grow in a close and collaborative environment, this may be your next opportunity.
Find this job at getonbrd.com.

Lead, coordinate and manage the team of Service Managers, ensuring operational excellence, account profitability, customer satisfaction and correct application of the service model, acting as an instance of escalation, strategic unlocking and continuous improvement.

Advanced use of Microsoft Office tools for analysis and reportability
Mastery in SLA management, contractual commitments and service standards
Leadership in Service Manager teams and management of performance evaluations
Experience with corporate clients and resolution of critical service conflicts
Ability to analyze operational metrics and consolidate executive management reports
Career in IT service management in corporate environments and service operations
Implementation of onboarding strategies and continuous development for technical specialists
Application of financial processes of the service including billing control, costs and margins
Management of continuous improvement of services, optimization of operational processes and monitoring of indicators
Minimum 5 years of experience managing expectations between clients and technical teams to ensure service continuity

Office location: Providencia, Santiago
Modality: Hybrid
✋ Some considerations before applying:
You must be available to work in hybrid mode and attend our offices in person.
If you are disabled, tell us if you have any special requirements for your interview.

💰 Annual bonus
🦷 Dental insurance
📚 Trainings
📅 Administrative days
🍽️ Sodexo Card + $80,000
👕 Casual dress code
🚀 Upskilling and reskilling programs
🏥 MetLife Supplemental Health Insurance
💊 Discounts in pharmacies and health centers
🐾 Discount on insurance and pet stores
🎄 Bonus on National Holidays and Christmas
👶 Additional days to the male postnatal period
🎂 Half a day off for your birthday
🏦 Los Andes Compensation Fund
🌍 ACHS World Discount
🎁 Gift for birth
🛍️ Buk Discounts