Job Description

Job Description
We are looking for a customer-oriented professional to join the Support team. The selected person will provide real-time support to different types of strategic partners (veterinary hospitals, shelters, commercial teams and corporate programs), ensuring consistent care.
Responsibilities:
Respond to partner requests via phone, email and chat.
Manage a high volume of interactions in a work queue-based environment.
Resolve technical and operational incidents, escalating when necessary.
Provide accurate information about products, policies, claims and partner programs.
Investigate and solve complex cases with an analytical and solution-oriented approach.
Maintain professional communication in highly complex situations.
Collaborate with internal teams from different areas to ensure a seamless partner experience.
Meet productivity, quality and customer satisfaction objectives.
Requirements:
High level of English and French (preferably Quebec French).
Minimum 2 years of experience in customer service or contact center support.
Experience managing high volume of multi-channel support (phone, chat and email).
Ability to quickly learn internal tools (CRM, telephony, Excel, etc.).
Attention to detail and rigorous follow-up of procedures.
Experience in the veterinary, insurance or health sector (valued).

Salary to receive
To agree