Job Description

We are looking for a Technologist or Engineer in the Systems area or related careers with solid experience in Performing an Analysis, diagnosis and solution of the assigned tickets in compliance with the SLA committed to the client. This with the support of the management tools within its scope and Ensure the correct use of the management tools with which second level support is provided, avoiding the risk of their being affected by a procedure applied inappropriately. Guarantee frequent follow-up with the client according to the priority of attention to the cases, which allows the client to be informed about the progress of the cases until their solution, which must be confirmed by the contact who registered the incident or requirement.
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