Job Description

About the Role
Title:
Coordinator, Quality Improvement, Evaluation and Research
Location:
Vancouver Canada
Part time, teporary
Job Title
Coordinator, Quality Improvement, Evaluation and Research
Department
Centre Programming | UBC Health
Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
This is a part-time (50%) term position. The compensation range displayed on the advertised job posting is for a full-time position. Therefore, the compensation for this part-time position will be prorated to 50% accordingly.
The position is expected to start as soon as possible, and has an end date of March 31, 2027. There is a possibility of extension, subject to funding renewal.
As an integrated member of UBC Health, the Coordinator, Quality Improvement, Evaluation and Research, will collaborate with members of the teaching clinic and the centre for innovation to bridge clinical operations, education, and applied research. The Coordinator will support the planning and delivery of clinic-embedded quality improvement (QI), evaluation, and research activities related to innovations in team-based care education and practice. The incumbent will be responsible for foundational activities, including assisting with the development of protocols, managing data collection, conducting analysis, and producing reports to support practice, education, and strategic planning.
Organizational Status
UBC Health is responsible for driving the vision of the Vice-President, Health portfolio by promoting an integrated approach to collaboration amongst all health programs at UBC, within and across both campuses, and with health sector partners. UBC Health has a mandate to enable and enhance interprofessional and collaborative health education and research to train people, develop knowledge, and shape policy, seeking to address inequities and improve the systems that produce health. UBC Health senior leadership will provide strategic guidance on the education and research programming that takes place within the centre and teaching clinic.
The Coordinator will report to the Program Manager, and will receive functional guidance from clinic and UBC Health leadership. The incumbent works in close collaboration with members of the UBC Health team and the teaching clinic, as well as learners, faculty and staff members from various academic units and health professional programs, and a wide range of partners internal and external to UBC, including individual patients, caregivers, non-profit organizations, and health system partners across the Lower Mainland and throughout BC.
Work Performed
The Coordinator will contribute to the development, documentation, and implementation of quality improvement, evaluation, and applied research of the newly-developing teaching clinic and centre initiatives. The Coordinator will:
Provide expertise and advice to support interdisciplinary quality improvement, evaluation, and applied research projects, informing project design, analytical approaches, and knowledge dissemination.
Participate in the planning, design, implementation, and monitoring of clinic-embedded evaluation and quality improvement models that integrate self-assessment, planning, and outcome/process evaluation of education programs and health services.
Establish the design, implementation, and framework of various data collection methods and tools for the clinic and centre.
Collaborate with IT professionals and data technology experts to determine data inputs, support standardized data collection, optimize registry-oriented workflows, track key metrics, and generate interpretive reports.
Manage data collection, interpretation, and analysis, identifying trends and risks, and provide recommendations to inform research priorities and program evaluation and improvements.
Draft and compile materials for proposals, ethics submissions, presentations, manuscripts, technical reports, and related documents.
Liaise with the appropriate UBC and external offices for research administration, contracts/partnerships, and compliance to support project delivery.
Collaborate with internal and external partners, such as research networks, organizations affiliated with the centre, and other team-based care teaching clinics, to support research planning, design, implementation, and reporting for the clinic.
Identify, engage, and build collaborative relationships with interest-holders, including patient and community partners.
Coordinate and facilitate groups, activities, resources, and information to advance the centre's knowledge mobilization and knowledge exchange efforts.
Participate in the planning, development, implementation, and distribution of educational tools and resources to translate research and data into clinical and teaching practices for clinic knowledge users, including patients and learners.
Contribute to staff orientation and training guides that support standardized data collection and use within the teaching clinic, fostering a research and quality-engaged culture.
Participate in the planning and development of scientific and data strategies, ensuring alignment with ethics, safety, and governance standards such as the First Nations principles of ownership, control, access and possession (OCAP).
Contribute to initiatives as appropriate to advance the evaluation and research activities of UBC Health and the centre.
Perform other related duties as required.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or an equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Master's degree in a relevant discipline. Experience in quality improvement and evaluation in clinical or community health settings. Familiarity with applied and patient-oriented research methods, data management, information systems, and statistical analysis an asset. OCAP (Ownership, Control, Access, and Possession) training also considered an asset.
Skills and Experience:
Understands and has experience with key program concepts such as team-based care, shared decision-making and patient partnership, interprofessional education and continuous quality improvement or approaches for integrating knowledge into practice.
Demonstrates commitment to lifelong learning by continuing to develop the technical and professional skills needed now and in the future.
Demonstrated ability to work independently and collaborate effectively, both in-person and virtually, with a diverse team in a complex environment.
Experience in quantitative and qualitative research methods. Experience designing, implementing and evaluating quality improvement initiatives or participating in and supporting evaluation and research to advance collaborative health education and practice improvement would be an asset. Training and experience with OCAP (Ownership, Control, Access, and Possession) principles also an asset.
Experience preparing real-time descriptive analyses, summaries, and data visualizations (e.g. dashboards, run charts) to support continuous quality improvement.
Experience engaging with evidence-informed practices and using data and research insights to design improvement tools and principles, foster innovation, and/or enhance interprofessional teamwork and education.
Demonstrated ability to work with diverse groups and communities with strong relationship-focused approaches to community and/or Indigenous engagement.
Working experience with the following, including familiarity with relevant platforms and processes:
Ethics submissions, manuscript and grant writing
Survey design and implementation (e.g. Qualtrics, REDCap)
Basic statistical analysis (e.g. SPSS)
Qualitative analysis (e.g. NVivo)
Knowledge synthesis (e.g. Covidence)
Familiarity with data visualization/dashboard tools (e.g. Power BI) is an asset
Demonstrated data literacy, including ability to interpret and communicate findings to diverse audiences.
Ability to learn, adapt, and utilize health and learning technologies (e.g. electronic health record, learner/learning management systems) effectively in a rapidly changing health system and health professions education program.
Excellent communication skills with proven ability to communicate complex information effectively to diverse audiences in a professional manner, both verbally and in writing.
Ability to exercise diplomacy and sound judgment when interpreting information and making decisions or recommendations.
Ability to prioritize and work effectively under pressure to meet deadlines.
Experience using Microsoft Office including Outlook, Word, Excel, PowerPoint at an intermediate/advanced level.
Ability to use video and web conferencing technologies, e.g. Zoom, Microsoft Teams, etc., for meetings.
Ability to travel on occasion within the Lower Mainland to attend meetings as required.
Must be able to work in a clinical environment and comply with provincial health mandates as required.