Job Description

About carrot:
Carrot is a global, comprehensive fertility and family care platform that supports members and their families through many of life's most memorable moments. Trusted by many of the world's largest employers, health plans and multinational health systems, Carrot's proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost savings for employers. Its award-winning products serve all populations, from preconception care to pregnancy, IVF, male factor infertility, adoption, gestational carrier care and menopause. Carrot offers localized support in more than 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and people-centered care, Carrot supports members and their families through many of the most significant moments in their lives. Learn more at get-carrot.com. The role:
Carrot Fertility is seeking a Customer Success Manager I to delight our small business-associated clients and support administrative and analytical excellence across the Customer Success team. You will report to our Customer Experience and Administration Manager. For your small business and association clients, you will ensure all operational aspects are taken care of, support client launches, communicate on renewals, and maintain high levels of client satisfaction. You will support the Manager, Customer Experience and Administration with operational tasks and respond to customer needs, questions and requests. For the administrative and analytical support portion of the role, you will be a guru of customer success data and files, supporting all teams and customers with eligibility, reporting, and escalations. The expectation is that your time will be split between direct portfolio management of small businesses and associations and administrative and analytical support for the entire team. We are looking for a customer-focused, clear communicator, technology-savvy and process-oriented individual with strong organizational skills and an interest. Mention the word **AFFABILITY** and tag RMTE2LjIwMy42OS4xNjc= when applying to show that you have read the job posting completely (#RMTE2LjIwMy42OS4xNjc=). This is a beta feature to prevent spam requesters. Companies can search these words to find applicants who read this and see that they are human.