Job Description

About the Role
Title:
Customer Care Associate
Location:
Concord United States
Job Description:
About Cerus:
Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.
This temporary opportunity is expected to last 4 - 16 weeks and follows a hybrid work schedule based out of Concord, CA.
Summary & Scope of Position:
Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.
Primary responsibilities:
Support customer administration activities with:
Development of customer care processes systems and improvements of existing processes and systems
Generating reports all necessary reports
Act as point of contact for internal and external customers
Collaborate with colleagues based on area of responsibility.
Process customer purchase orders for products and services, provide all necessary confirmations
Intake of customer complaints and feedback
Control and archive customer care records
Interface with 3PL warehouse regarding all necessary and required functions
Perform other duties as required.
Qualifications/Requirements:
Associates degree or equivalent with a minimum of 4 years' experience in customer service or related field
Experience with medical device, diagnostic or medical technology preferred
Attention to detail, priority setting and time management
Ability to work independently and as a team member
Ability to interact with a diverse customer population
Strong verbal and written communication skills
Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.