Job Description

Influx delivers on-demand customer support for global brands and tech companies, 24/7, 365 days a year (including holidays). Our worldwide team of agents and managers works across multiple time zones to provide consistent, high-quality customer experiences.\n\n About the Client\nWere excited to support our newest client, a leading online womens fashion retailer known for its curated collections and stylish clothing and accessories. This partnership offers the chance to work with a fast-growing, fashion-forward e-commerce brand at the forefront of online retail.\nThe brand specializes in trendy wear and modern tailoring.\nEvery order is hand-designed, created, and packaged by women, with a strong belief in empowering women.\n\n What Youll Be Doing\nAs part of the team, youll take on new challenges that will:\nExpand your skill set\nStrengthen your problem-solving abilities\nContribute directly to the success of a dynamic, fast-paced fashion business\n\n Whats in It for You\nWork with a bold, empowering, forward-thinking fashion brand\nCollaborate with like-minded teammates who support and uplift each other\nOngoing mentorship from our elite leadership team\nClear career growth opportunities\nFully remote work + rewards\n\n Benefits\nNo commutework from home and save time\nPerformance-based rewards through our Reward & Recognition Program (Club 90)\nContinuous learning and development with experienced managers and directors\nBetter work-life balancereclaim the time you used to spend commuting\n\n Experience & Traits\nInterest in or experience with fashion trends and styles\nPrior email-based customer support experience\nPassion for trends, fabrics, and styling\nActive listener with excellent written communication skills\nStrong troubleshooting and problem-solving abilities\nTeam player with a collaborative mindset\nDetail-oriented and highly organized\nResilient and adaptable in a fast-paced industry\nQuick learner who welcomes feedback\nConfident navigating the competitive fashion market\nPolite, professional, and customer-focused\nStrong time management and independence\nAbility to resolve 1015 tickets per hour\nProven track record of maintaining 90%+ quality scores\nAvailability for any 8-hour shift, including weekends and public holidays\nExperience with Gorgias & Gorgias AI\nExperience using Shopify\n\n Equipment Requirements (Bring Your Own Device)\nMinimum 50 Mbps internet connection\nAt least 8GB RAM, Intel i5 (10th gen or higher)\nQuiet, dedicated workspace\nNoise-canceling headset\nLaptop only (no desktops)\nNo Chromebooks or Linux systems",