Job Description

About us\nInflux delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays.\nLocation: Argentina\nWork Mode: Remote BYOD (Bring Your Own Device)\nDepartment: Operations / Delivery\nReports to: Team Leader\nImagine doing more than just responding to customers and improving how support works altogether.\nWere looking for a Senior Customer Experience Specialist (AI-Enhanced) who can deliver excellent customer support while working alongside AI tools to improve quality, accuracy and efficiency.\nIn this role, youll operate with a high level of ownership, handling complex cases while helping shape how AI supports customers behind the scenes.\nWhat youll do\nYoull work across two core areas:\n Support customers (Tier 2 level)\nHandle complex or sensitive customer cases with empathy and sound judgment\nReview and refine AI-generated responses to ensure clarity and accuracy\nStep in where automation falls short and provide thoughtful human solutions\n Improve how support works\nIdentify gaps, inconsistencies or errors in AI responses\nHelp refine knowledge bases, workflows, and documentation\nContribute to improving how AI tools support customer interactions\n\nWhat makes this role unique\nThis is not a traditional support role.\nYou wont just follow processes. Youll help improve them.\nYoull combine:\nCustomer support expertise\nStrong written communication\nCritical thinking and problem-solving\nAdaptability in fast-changing environments\nYour main tool is writing.\n More specifically, reviewing, refining and elevating AI-generated communication.\nWhat were looking for\nWere looking for candidates who can perform across four key areas:\nCustomer Service - 2 or more years of BPO or Customer Service experience\nStrong customer focus with the ability to manage complex scenarios\nClient-Facing Communication - internal and external stakeholders\nMandatory Advanced English ( B2+) with clear, professional, and effective communication\nContinuous Improvement Mindset\nAbility to identify issues and improve systems, documentation, or workflows\nAdaptability\nComfortable working in dynamic environments and learning new tools quickly.\nTechnical Requirements (BYOD)\nReliable and stable internet connection.\nComputer with a minimum Intel Core i5 processor or equivalent.\nNoise-canceling headset.\nA fully functional laptop and reliable high -speed internet are required (Windows operating system only; iOS is not supported).\nWhy join us\nBe part of the transformation of customer support\nWork at the intersection of AI and operations\nMove beyond repetitive tasks into system-level impact\nIf youre excited about the future of AI + human collaboration, this role is for you. Apply now",