Job Description

We are looking for a Customer Expert: Bilingual English B2 to join our team in Colombia. The ideal candidate will possess excellent active listening skills, empathy and the ability to manage customer interactions effectively. The Agent is responsible for communicating with customers via phone, chat, or email to assist with every inquiry the customer may have, resolve outstanding balances, and maintain accurate records of communication. This position requires excellent communication skills, persistence and professionalism to ensure effective debt recovery while maintaining client relationships.\nWho you are:\nA client-focused professional who truly enjoys helping others.\nA solutions-driven thinker who aims to resolve situations efficiently and accurately.\nA clear communicator who can explain information in a simple, friendly and confident manner.\nA proactive problem solver who remains calm and focused on different business scenarios. client.\nA responsible, detail-oriented person who handles information. with care and discretion.\nProcess refund requests and help resolve billing issues. \nDemonstrate a deep understanding of services and products, staying up to date with new features and updates.\nNegotiate payment arrangements in accordance with company policies.\nHandle inquiries and disputes in a courteous and professional manner.\nA bilingual communicator with intermediate to advanced B2 English proficiency, ready to grow in a global environment.\nA team player with a positive mindset and a strong sense of responsibility.\nLet's talk about benefits:\nTraining salary and operations $2,315,000 COP\nFull-time 42-hour weekly work schedules, designed to support balance between personal and work life. Hours between 10:00 a.m. to 6:00 p.m. in TRN, and in OPS From 12:00 p.m. to 10:00 p.m. / Three Weeks for Training and One Week for Nesting\nPerformance-based bonuses* to reward your results and commitment by 15%.\nIndefinite contract for long-term stability.\nAccess to our exclusive Gaming Arena, designed for entertainment and team connection.\nEmployee fund benefits that support your financial well-being.\n*Terms and conditions apply.\nThis is what sets us apart:\nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in more than 300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going above and beyond.\nAt TP, we champion diversity, equity and inclusion in all areas. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued and respected. Our commitment to diversity strengthens our connections, creates meaningful impact, and builds a more equitable world.\nMake a difference with the TOP team!",