Job Description

Were looking for a Customer Expert: Bilingual English B2 to join our team in Colombia. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. The Agent is responsible for contacting customers via telephone, chat or email to help with every query the client may have, resolve outstanding balances, and maintain accurate records of communication. This role requires excellent communication skills, persistence, and professionalism to ensure effective debt recovery while maintaining customer relationships.\n Who You Are:\nA customer-focused professional who genuinely enjoys helping others.\nA solution-driven thinker who aims to resolve situations efficiently and accurately.\nA clear communicator who can explain information in a simple, friendly, and confident way.\nA proactive problem solver who stays calm and focused on different customer scenarios.\nA responsible and detail-oriented person who handles information with care and discretion.\nProcess refund requests and assist with resolving billing issues. \nDemonstrate a deep understanding of services and products, staying up to date with new features and updates.\nNegotiate payment arrangements in accordance with company policies.\nHandle inquiries and disputes in a courteous and professional manner.\nA bilingual communicator with intermediate to advanced English proficiency B2 ready to grow in a global environment.\nA team player with a positive mindset and a strong sense of accountability.\nLets Talk About Benefits:\nTraining and operations salary $2.315.000 COP\nWork schedules of 42 hours per week full time, designed to support work-life balance. Schedule between 10:00 to 18:00 in TRN, and in OPS Since 12:00 to 22:00 / Three Weeks for Training & One Week for Nesting\nPerformance-based bonuses* to reward your results and commitment for 15%.\nIndefinite-term contract for long-term stability.\nAccess to our exclusive Gaming Arena, designed for entertainment and team connection.\nEmployee fund benefits that support your financial wellbeing.\n*Terms and conditions apply.\n This Is What Sets Us Apart:\nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.\n At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.\n Make a difference with the TOP Team!",